We accept major credit and debit cards through our secure online checkout. All available payment options for your order are shown on the payment step at checkout.

Yes. Payments are processed over an encrypted connection by our payment provider, and your full card details are never stored on our servers.

Please contact us as soon as possible with your order number. If your order has not yet shipped we will do our best to change or cancel it; once it has shipped, our return policy applies.

Shipping methods, timelines and any free-shipping thresholds are shown at checkout. See our shipping policy for full details.

Delivery coverage is described in our shipping policy. If you are unsure whether we ship to your location, please contact us.

We send shipping updates to the email address used at checkout. If you need help locating an order, contact us with your order number.

Items must be returned unworn and in their original condition and packaging within the return window. See our refund policy for the return window, eligibility details and exclusions.

Contact us with your order number within the return window. Our refund policy explains the return shipping requirements.

Refunds are issued to your original payment method after the returned item has been received and inspected. See our refund policy for details.

Please contact us right away with your order number and photos of the item, and we will make it right in line with our refund policy.

Store pieces separately to avoid scratches, keep them away from household chemicals, lotions and pools, and put jewelry on last when dressing. Clean gently with a soft cloth.

Warranty and after-sales service vary by item. For coverage on a specific piece, please contact us with the product details.

Each product listing describes the metal, stones and materials used. Use search and the filters on our collection pages to find pieces by metal or stone type.

We are committed to responsible sourcing. For questions about the sourcing of a specific item, please contact us.

To ask about custom or bespoke design options, please contact us with your ideas and we will let you know what is possible.

Use our contact form and our team will get back to you. You can also reach us using the phone or messaging details on the contact page.