Refund & Return Policy
We want you to have a seamless shopping experience with our jewellery collection. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
Products may be returned within 7–14 days from the date of delivery, provided the item is unused, unworn, and in its original packaging with all tags, certificates, and invoices intact.
2. Non-Returnable Items
Customized, engraved, resized, or made-to-order jewellery items are not eligible for return or exchange unless received in damaged or defective condition.
3. Return Process
To initiate a return, customers must contact our support team with the order number and reason for return. Once approved, return instructions and shipping details will be shared via email.
4. Refund Process
Refunds will be initiated after the returned product passes quality inspection. The refund amount will be processed to the original payment method within 5–10 business days.
5. Exchange Policy
Eligible products may be exchanged for another item of equal or higher value. Any price difference must be paid by the customer before shipment.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery along with clear photos or videos for verification.
7. Shipping Charges
Shipping charges for returns or exchanges may be borne by the customer unless the return is due to a defective or incorrect product delivered by us.
8. Cancellation Policy
Orders may be cancelled before shipment confirmation. Once the product has been shipped, cancellations may not be accepted and standard return procedures will apply.
9. Refund Exceptions
Refunds may be denied if returned items show signs of use, damage, tampering, or are missing original packaging, certificates, or accessories.
10. Contact Support
For any return, exchange, or refund related queries, customers may contact our support team through the contact information available on the website.